{"id":90482,"date":"2021-04-30T15:32:12","date_gmt":"2021-04-30T15:32:12","guid":{"rendered":"http:\/\/epralima.com\/website\/?page_id=90482"},"modified":"2021-04-30T18:41:27","modified_gmt":"2021-04-30T18:41:27","slug":"resolucao-de-litigios","status":"publish","type":"page","link":"https:\/\/www.epralima.com\/website\/resolucao-de-litigios\/","title":{"rendered":"Resolu\u00e7\u00e3o de Lit\u00edgios"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243;]RAL &#8211; Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios[\/vc_custom_heading][vc_column_text]Em cumprimento da Lei n\u00ba 144\/2015 informamos os estimados consumidores que celebramos a conven\u00e7\u00e3o de Arbitragem ao consumo na modalidade de ades\u00e3o plena e que em caso de lit\u00edgio, dispomos de meios alternativos de resolu\u00e7\u00e3o de lit\u00edgios nomeadamente o CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo) com moradas em:<\/p>\n<ul>\n<li>Avenida Rocha Paris, n\u00ba 103 \u2013 4900-394 Viana do Castelo<\/li>\n<li>Rua D. Afonso Henriques, n\u00ba1 \u2013 4700-030 Braga<\/li>\n<\/ul>\n<p>ou atrav\u00e9s do sitio eletr\u00f3nico em\u00a0<a href=\"https:\/\/www.ciab.pt\/\">www.ciab.pt<\/a>.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;90483&#8243; media_width_percent=&#8221;70&#8243; el_class=&#8221;img-b&#8221;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243;]RLL &#8211; Resolu\u00e7\u00e3o de Lit\u00edgios em Linha[\/vc_custom_heading][vc_column_text]Em cumprimento da lei da comiss\u00e3o europeia, atrav\u00e9s do Regulamento (UE) n. \u00ba 524\/2013 do parlamento europeu e do conselho, de 21 de maio de 2013, facilitado pela plataforma de rll para resolu\u00e7\u00e3o alternativa de lit\u00edgios entre consumidores e comerciantes, relativos a contratos de venda ou de servi\u00e7os em linha, disponibilizamos o acesso \u00e0 p\u00e1gina da\u00a0<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/?event=main.complaints.screeningphase\">comiss\u00e3o europeia\u00a0<\/a>atrav\u00e9s do seguinte link:<\/p>\n<ul>\n<li><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/?event=main.complaints.screeningphase\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/?event=main.complaints.screeningphase<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;90484&#8243; media_width_percent=&#8221;70&#8243; el_class=&#8221;img-b&#8221;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;0&#8243; style=&#8221;inherited&#8221;][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; shift_y=&#8221;0&#8243;][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; 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